Introducing customer preferences to make it easier to get it right

The app will now let you know if a customer has shared a preference on exactly what they want, so you know what to look for in-store. For example, a customer can select a preference of “Not ripe” to “Almost ripe” to “Ripe” bananas, which you’ll then see directly in both your shopping To do list and the item description screen. Customer preferences are saved for future orders and updated if a customer makes changes to them so you always see the most up-to-date preference.

If the exact preference isn’t available in-store, pick the closest match and indicate what you found in-app. Then, take a photo of what items you picked. We’ll automatically share what you found and the photo with the customer in chat so they can stay informed and you can focus on shopping. 

If a customer’s preference is not available, your shopping quality score is protected. Your score won’t be negatively impacted if you accurately select what you’re able to find and snap a photo.

When it comes to avocados, everyone has different plans for them. Now you'll see preferences that tell you exactly what stage of ripeness your customer needs based on firmness, whether it’s "Not ripe/Very firm", "Almost ripe/Slightly firm", or “Ripe/Ready to eat”. Check what ripeness level is available by giving avocados a gentle squeeze near the stem. 

When a customer orders custom sliced deli meat, you'll see their preferred slice thickness, if specified, right in the app—whether they want it shaved “Very thin”, sliced “Thin”, or cut “Medium”. You can let the store’s deli counter know the preferred slice thickness when requesting your customer’s custom sliced meat. 

Looking ahead, we aim to expand customer preferences to additional items to continue providing you with information that can help make it easier to get it right.